dgd33 Privacy Policy

Section 1

What Data Do We Collect?

We collect various types of information when you register on dgd33, manage transactions, and contact our support team. This information falls into two main categories: information you provide voluntarily and information collected automatically.

1.1 Information You Provide Directly

During account registration, your full name, email address, phone number, date of birth, and residential address are collected. This information is essential to verify your identity and keep your account secure.

During the identity verification (KYC) process, we may request a photo of your National ID (NID) or passport, a selfie, and documents required to verify your address. This verification process ensures the security of your account and prevents unauthorized use.

For financial transactions, your bKash, Nagad, Rocket, or Upay account number is collected. We never collect your mobile banking PIN or password.

1.2 Automatically Collected Information

When you visit our website, our server automatically records certain technical information. This includes:

Section 2

Purpose of Data Use

We use your information only for the following legitimate purposes. Your information is never used for any unnecessary or unauthorized purpose.

2.1 Account Management and Service Delivery

Your information is used to complete your registration process, confirm account login, and process deposit and withdrawal transactions. At dgd33, the minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Withdrawal requests are generally processed within 5-30 minutes.

2.2 Identity Verification and Fraud Prevention

We conduct KYC verification to prevent money laundering (AML) and counter fraudulent activity. This is essential not just for us, but for the security of your own account. If we detect any unusual activity, the account will be temporarily suspended and we will contact you.

2.3 Improving Customer Service

Our 24/7 Bengali live chat support team reviews your previous account history and communication records to resolve your issues quickly. This saves you from having to provide all your details again each time.

2.4 Bonuses and Promotional Offers

Relevant bonus offers may be sent based on your play style and preferences, such as our 150% first deposit bonus (maximum ৳5,000, wagering 20x). You can opt out of these promotional communications at any time.

2.5 Platform Quality Improvement

We use analytical data to continuously improve site speed, layout, and the gaming experience. This analysis is generally in aggregated form, where individual identity remains anonymous.

2.6 Ensuring Responsible Gaming

By monitoring your gaming behaviour, we can identify possible signs of addiction and offer assistance if needed. Responsible gaming is a priority for us. To learn more, visit our Responsible Gaming page.

Section 3

Cookies and Tracking Technology

dgd33 uses cookies and similar tracking technologies to operate the website effectively. Cookies are small text files stored in your browser that help us recognise you on your next visit.

3.1 Types of Cookies

3.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt some important site functions, such as login and payment. Cookie management options are available in all major browsers including Chrome, Firefox, and Safari.

Section 4

Sharing Data with Third Parties

dgd33 never sells your personal information or provides it to outside parties for advertising purposes. However, in the limited circumstances below, necessary information may be shared with certain third parties:

4.1 Payment Processors

To complete your deposit and withdrawal transactions, we share the necessary financial information with payment providers such as bKash, Nagad, Rocket, and Upay. These organisations follow their own privacy policies and are not obliged to pass your information to third parties.

4.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi operate games on our platform. Your account ID and session token may be shared with these providers to manage your gaming session. Your full personal identity document information is not shared with them.

4.3 Legal Obligations

We may be legally required to disclose your information in response to applicable Bangladeshi law, a judicial order, or a legitimate request from a government authority. In such cases, only the information specified in the request will be provided.

4.4 Technical and Analytics Service Providers

We use trusted third-party software tools to monitor site performance and provide technical support. These tools process only aggregated and anonymised data and operate under contractual confidentiality obligations.

Section 5

Data Security Measures

dgd33 has adopted industry-standard technical and organisational measures to protect your data. We believe data security is an ongoing process and we regularly review our security practices.

Section 6

Data Retention Period

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected. Retention periods differ depending on the type of information:

6.1 Account Information

All registration and identity information is retained while your account is active. Even after the account is closed, information may be kept for a specific period to fulfil legal obligations and resolve potential disputes.

6.2 Financial Transaction Records

Records of all financial transactions, including deposits, withdrawals, and betting history, are retained for a specified period in accordance with legal requirements. This is mandatory to comply with anti-money laundering (AML) regulations.

6.3 Communication Records

Records of your communications with the support team via live chat, email, and other channels are retained for a specified period to ensure service quality and assist with future support.

6.4 Analytical Data

Aggregated and anonymised analytical data may be retained for a longer period because it does not reveal personal identity and is used for platform development.

Section 7

Your Rights

You have specific rights over your personal information. We respect these rights and are committed to helping you exercise them.

• Right to Access: You may request to know what information we have collected about you and to receive a copy of that information.
• Right to Rectification: If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete if there are legal obligations in place.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
• Right to Object: You may object to certain types of data processing, including marketing communications and profiling. You can opt out of marketing emails at any time directly through the support team.
• Right to Data Portability: You may request to receive your information in a structured, machine-readable format.
• Right to Protection Against Automated Decision-Making: You have the right not to be subject to decisions made solely by automated means when those decisions significantly affect you.

To exercise these rights, contact us at: [email protected]. We will make every effort to respond to legitimate requests as quickly as possible.

Section 8

Protection of Minors

dgd33 is operated exclusively for persons aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the collected information will be deleted.

If you believe that a minor is inappropriately using our platform, please notify us at [email protected].

As part of responsible gaming, we provide various protection tools including self-exclusion and deposit limits. For more details, please visit our Responsible Gaming page.

Section 9

Policy Changes and Updates

dgd33 may update this privacy policy from time to time. The policy may change due to changes in the scope of services, adoption of new technologies, or legal requirements.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notice of the changes to your registered email address (for significant changes).
• Display a prominent announcement on the site.

Continued use of the service after any changes will be considered as your acceptance of the updated policy. We therefore recommend that you review this page regularly.

The current version of this policy will always be available at dgd33.cam/privacy-policy.

Section 10

Contact Us

If you have any questions or concerns about this privacy policy, or wish to make a request regarding your rights, please get in touch with us.